Shipping Policy

At Dsphar, our goal is to ensure that every order arrives safely, promptly, and without hassle. From the moment your purchase is confirmed to the moment it reaches your doorstep, we treat each step of the process with care and precision.

1. Order Processing Time

We work diligently to prepare your items for shipment:

Standard Orders: All orders are processed within 2 to 5 business days.
Business Days: Our processing days are Monday through Saturday, excluding Sundays and U.S. federal holidays.
Cut-off Time: Orders placed after 7:00 PM Eastern Standard Time (EST) will begin processing on the following business day. Orders placed on Sundays will begin processing on Monday.

2. Custom & Bulk Orders

To maintain our high standards of quality, specialized orders require additional preparation time:

Custom Items: Please allow an extra 1–3 business days for design preparation, quality checks, and production setup.
Bulk Orders (50+ units): Processing may extend to 7–10 business days, depending on production load and material availability.

3. Shipping Partners & Costs

We partner with established U.S. carriers to provide reliable nationwide delivery:

Carriers: USPS, FedEx, UPS, and DHL (for select services).
Shipping Fee: A standard flat-rate shipping fee of $6.99 USD applies to all domestic orders.

4. Delivery Timeline

Total delivery time includes both processing time and shipping transit time.

Estimated Delivery: Typical U.S. delivery takes approximately 5–12 business days after your order has been dispatched.
Peak Seasons: During major holidays (e.g., Christmas, Thanksgiving), please expect potential delays. We recommend placing orders 2–3 weeks in advance during these periods.

5. Non-Serviceable Locations

At this time, Dsphar is unable to ship to the following destinations:

Alaska and Hawaii
U.S. Territories (Guam, Puerto Rico, American Samoa, etc.)
P.O. Boxes
APO/FPO/DPO military addresses

6. Tracking Your Order

Once your package has been dispatched, a tracking number will be sent automatically to the email address or phone number provided at checkout.

Note: Please allow 24–48 hours for tracking updates to appear in the carrier's system after you receive your notification.

Contact & Support

Every purchase you make is handled with attention, care, and respect. If you have any questions regarding your shipment, our support team is ready to assist.