FAQs

At Dsphar, your satisfaction and trust are our top priorities. Below are the most common questions regarding our shopping experience.

1. How does the checkout process work?

Shopping at Dsphar is designed to be simple, fast, and secure.

Browse our collections and add your favorite items to your cart.
Click the cart icon in the top-right corner to review your selections.
When ready, click “Proceed to Checkout”, enter your shipping and payment details, and confirm your order.
Tip: Always double-check your address and contact info before submitting to ensure accurate delivery.

2. How do I enter my shipping and payment information?

During checkout, you will be prompted to provide your shipping address, billing details, and contact information. Our website uses advanced SSL encryption to keep your personal and payment data 100% secure. If you create an account, your information can be safely stored for faster future checkouts.

3. Which payment methods does Dsphar accept?

We accept multiple secure payment methods for your convenience:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal and Stripe. If you experience any issues during payment, please contact us at support@dsphar.com for immediate assistance.

4. Can I modify or cancel my order after purchase?

We process orders quickly to ensure timely delivery. You have a 4-hour window from the time of purchase to request a modification or cancellation.

To request a change: Email support@dsphar.com immediately with your order number.
Once an order has entered the production or shipping stage, changes may no longer be possible.

5. How do I track my order?

Once your order has been dispatched (usually within 2–5 business days), you will receive a confirmation email containing your tracking number.

You can use this number on the carrier’s website to track your package in real-time.
Note: Please allow 24–48 hours for the tracking information to update in the carrier's system.

6. What is Dsphar’s return policy?

Your satisfaction is our priority! If your purchase doesn’t meet your expectations, we offer a 30-day return window for eligible items.

All returned items must be unworn, unwashed, and in their original packaging with tags attached.
For step-by-step instructions, please refer to our full Return & Refund Policy page.

7. What should I do if I receive a damaged or incorrect item?

We sincerely apologize for the error. Please email support@dsphar.com within 48 hours of delivery with:

Your Order Number.
Clear photos or a video of the damaged or incorrect item. Our team will review your request promptly and arrange a free replacement or a full refund.