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Return to shopTo ensure a smooth shopping experience, Dsphar provides a brief but essential adjustment window after an order is placed. Because our fulfillment system moves quickly, customers must submit change or cancellation requests promptly to ensure they can be accommodated.
The table below summarizes the main rules of our modification and cancellation policy for quick reference:
| Request Type | Allowed Timeframe | How to Submit | Status After Timeframe |
|---|---|---|---|
| Cancel Entire Order | Within 4 hours of purchase | Email or Contact Form | Not guaranteed once processing begins |
| Change Product Details (size, color, design, quantity) | Within 4 hours of purchase | Email or Contact Form | Not available after processing begins |
| Change Shipping Address | Within 4 hours of purchase | Email or Contact Form | Must contact carrier directly once shipped |
| Cancel After 4 Hours | Not guaranteed | Email only | Order may be in a non-interruptible stage |
I. Adjustment Window for Order Changes
Dsphar offers a 4-hour grace period immediately after an order is placed. During this timeframe, customers may request:
• Cancellation of their entire order
• Corrections to selected products
• Updates to variants or quantities
• Adjustments to customer or shipping information
To request any change, customers must contact our support team through one of the following:
• Emailing support@dsphar.com
• Submitting a request through the Contact Us page on dsphar.com
The timestamp of your email or contact form submission will serve as the official reference. Requests must be initiated before the 4-hour mark to be considered valid.
II. When the 4-Hour Window Has Passed
After the adjustment period ends, most orders will already be moving through processing, packaging, or production. At this stage:
• The order cannot be canceled or modified.
• Variant adjustments (size, color, style) cannot be completed.
• Shipping method changes cannot be applied.
• The purchase becomes fully chargeable and final in its current form.
If the order has already shipped at the time of your request, it cannot be intercepted or altered. If you still wish to return the item after delivery, standard return guidelines will apply, including any related fees or requirements.
III. Accuracy of Shipping Information
Customers are responsible for ensuring that all shipping information entered at checkout is fully accurate and complete. This includes:
• Street number and name
• Apartment or unit number
• City, state, and ZIP code
• Correct recipient name and contact information
If a package cannot be delivered due to incorrect or incomplete information:
• Dsphar is not responsible for delays, losses, or returns caused by address errors.
• No refunds will be issued for packages lost due to inaccurate information provided by the customer.
• If a package is returned to our facility, all reshipment fees must be covered by the customer.
IV. Address Changes After Shipment
Once tracking has been assigned or the package has entered transit, Dsphar cannot modify the delivery destination.
If you need to change the delivery route at this point, you must contact the shipping carrier directly. Carrier fees and approval depend entirely on their policies.
V. Customer Support & Assistance
Our support team is available to help with urgent adjustments during our operating hours. To submit a time-sensitive request or ask questions about this policy, please contact us at:
• Email: support@dsphar.com
• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
By placing an order, you acknowledge and agree to these terms. Dsphar appreciates your cooperation and understanding as we work to maintain fast, reliable, and accurate order fulfillment for every customer.